Terms and Conditions

Terms and conditions are available upon request please us our contact form.

Privacy Policy

TRITON AEROSPACE is committed to protecting your privacy.

 We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: 

  1. To process your order
  2. To provide you with the best possible service.

 We will only e-mail you with your consent. This consent is obtained either by you initiating contact through an Information Request or  by registering for our newsletter we will always give you the opportunity to UNSUBSCRIBE from receiving marketing from us.

 The type of information we do collect about you includes:

 

Your name

Your Business Name

Your address

Your phone number

Your e-mail address

 

The information we hold will be accurate up to the date of your last transaction/contact.

You can check the information we hold about you by emailing us TRITON AEROSPACE

If you find any inaccuracies we will correct it promptly.

The personal information that we hold about you will be held secure in accordance with our security policy and as bound by the law.

 

  • We will always obtain your consent first if we intend to transfer your information.
  • We will not divulge any information about you, without your express consent, to any person or company other than our own
    companies unless we are obligated by law to do so.

 

Privacy & Refund Policy for online training courses

We retain an electronic (only) record of your name and address, phone number, email address and courses that you have passed, together with certificate numbers. This enables us to retrieve your details if you need a replacement certificate, or to verify a course certificate.

 

Unless you ask us not to, we may send occasional emails or mail with information about new courses.

We will never give or sell the information we hold to any other person or organisation. If we receive a legal demand from a UK Government agency we will check that we have to comply, and if we advised that we must we will release the information after we have advised you that this has been demanded. 

 

If we cease trading the database will be destroyed.

 

If ownership of the company changes an email will be sent to everyone on the database advising them of the change, before the database is transferred, and if you so request your name will be removed. However, in such an event, the new owner would be unable to verify a course certificate.

 

If you pay directly by Paypal (recommended) we are not involved in the financial transaction until we receive the payment from Paypal. Therefore we never see any information about your card.

 

If you give us your debit or credit card details to pay for a product, we may make a temporary written note of the card number, date of expiry and 3-digit code. If so, the note will be shredded or burnt immediately after use. It is never entered into any electronic medium.

 

If you are disatisfied with the course you buy, or if you realise that you have purchased, in error, a course that you do not want, we will either refund the whole amount paid or, if you wish, transfer it to another course(s) and send you the access details for the other course (a balancing payment may be needed from us or from you if you elect to transfer the payment to another course(s)). To obtain a refund you must request it by telephone or email within 24 hours of your first view of the course as recorded by the Learning Management System, and you must have viewed no more than 50% of the slides of the course.

 

When a refund is paid it will be paid via the same means as the original payment; this means that if you pay by Paypal the refund will be made via Paypal or if you pay by credit/debit card the refund will be made to the card used for payment. If you pay by bank transfer we will need to know the details of your account for the refund transfer.

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